How One Plumbing Business Streamlined Operations and Skyrocketed Revenue with AI Automation

‍The Problem: Disorganized Operations and Wasted Time

Like many growing plumbing companies, our client was stuck in a whirlwind of manual scheduling, scattered communication, and delayed billing. Every new inquiry meant juggling emails, texts, subcontractor coordination, and hand-written notes. Their team was buried in tasks that stole valuable hours every day.

They knew there had to be a better way. That’s where Kingdom Solutions came in.

The Vision: Automate Everything That Doesn't Require a Wrench

When we partnered with this plumbing business, we had one mission:

Eliminate inefficiencies through AI-powered automation—without sacrificing the human touch that drives customer loyalty.

We built a smart system designed to handle every critical business process automatically, freeing up time and energy for what really matters: delivering great service.

The Strategy: End-to-End Automation Powered by ServiceTitan

Here’s how we rebuilt their entire backend using a modern tech stack and AI automation:

1. Centralized Operations with ServiceTitan

We replaced disjointed systems with ServiceTitan—the industry-leading platform built for field service businesses. It became the company’s single source of truth.

• Job pipeline visualized from inquiry to payment
  
  
• Real-time field team scheduling and dispatch
  
  
• Integrated customer communication
  
  
• Automatic data syncing across departments
  
  

2. Smart Appointment Booking with Cal.com

No more back-and-forth with customers. We deployed a self-service booking link, sent via SMS or email, showing live availability.

• Bookings auto-sync to ServiceTitan
  
  
• Built-in customer reminders via SMS/email
  
  
• Emergency & regular service slots clearly defined
  
  

This alone slashed missed appointments by 38% and drastically improved response times.

3. Instant Proposals and Quotes via PandaDoc

On every call, the office manager collects client info using a customized intake form. That form automatically triggers a personalized quote, which is sent to the client before they hang up.

• Pre-filled client data and service details
  
  
• One-click eSign on mobile
  
  
• Instant integration into ServiceTitan pipeline
  
  

4. Seamless Billing and Invoicing with Stripe

Once a job is marked “complete” in ServiceTitan, an invoice is instantly generated and emailed via Stripe.

• Automated payment reminders
  
  
• Status updates reflect in real-time dashboards
  
  
• Follow-ups triggered for unpaid invoices
  
  

This process improved cash flow by over 40% and virtually eliminated late payments.

5. Subcontractor Payroll on Autopilot

Subcontractors receive automatic job summaries and templated invoices after every completed job. Once approved, payments are auto-processed using pre-set terms.

No more back-and-forth. Just a clean, professional process that scales.

6. Customer Follow-Ups and Review Requests

We built an AI-driven follow-up engine that sends personalized texts post-job, referencing service details and asking for a review.

• SMS tone mirrors a casual, friendly plumber—not a corporate robot
  
  
• Sent 1 day, 1 week, and 1 month after service
  
  
• Links to Google, Yelp, and Facebook review pages
  
  

This boosted 5-star review volume by 170% and turned satisfied clients into raving fans.

7. Seasonal Campaigns and Repeat Jobs

Using the historical job data inside ServiceTitan, we set up seasonal SMS/email campaigns offering tune-ups, inspections, and loyalty discounts.

These messages brought in an additional $12,000 in “found revenue” within the first 60 days.

8. Live Dashboards and Performance Tracking

Finally, we gave the owner total visibility with automated dashboards showing:

• Revenue, margins, and cash flow
  
  
• Conversion rates from calls to booked jobs
  
  
• Turnaround time per job and per plumber
  
  

The Results: A Business Transformed

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Ready to Systemize and Scale Your Service Business?

If you run a plumbing, HVAC, electrical, or home service company and you’re tired of the chaos...

• Missed appointments
• Late payments
• Scattered data
• Manual admin work

...Kingdom Solutions can build a plug-and-play automation system tailored to your business using ServiceTitan and AI tools like n8n, Stripe, and PandaDoc.

Let’s streamline your operations and unlock exponential growth.

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