Best Review Collection Strategies for Generator Installers
Proven methods to generate more 5-star reviews and build your online reputation
Reviews are the #1 trust factor for homeowners choosing a generator installer. Here are the best strategies for collecting more 5-star reviews and building your online reputation.
Automated Post-Installation Review Requests
Send automated text/email review requests within 24-48 hours of completing an installation.
Direct Link Review Requests
Provide customers with a direct link that opens Google review form pre-filled and ready to submit.
In-Person Ask at Job Completion
Train technicians to verbally ask for reviews while still on-site with happy customers.
Follow-Up Phone Call + Review Request
Call customers a few days after installation to ensure satisfaction, then request a review.
Review Incentive Programs
Offer small incentives like gift cards or maintenance discounts for leaving honest reviews.
Multi-Platform Review Strategy
Collect reviews across Google, Facebook, Yelp, and industry-specific platforms.
Review Response Strategy
Respond to every review (positive and negative) professionally and promptly.
Milestone Review Requests
Request reviews at key milestones like first maintenance visit or generator anniversary.
Frequently Asked Questions
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